News
  • Login
  • Home
  • News
  • Sport
  • Worklife
  • Travel
  • Reel
  • Future
  • More
Thursday, April 30, 2026
No Result
View All Result

NEWS

3 °c
London
8 ° Wed
9 ° Thu
11 ° Fri
13 ° Sat
  • Home
  • Video
  • World
    • All
    • Africa
    • Asia
    • Australia
    • Europe
    • Latin America
    • Middle East
    • US & Canada

    Bondi shooting inquiry calls for gun reform and more security at Jewish festivals

    'I did not expect it': Kenya's Sabastian Sawe welcomed home with jubilant celebrations

    Madagascar detains French national over alleged plot to stir unrest

    Christchurch mass killer loses bid to overturn conviction

    Hungary’s next PM hails EU talks and vows frozen funds will be paid out soon

    Global forest loss slows but El Niño fires could threaten progress

    Syria trial seen as first step on long road for Assad’s victims

    Video shows destruction in Mineral Wells, Texas after tornado strikes

    What happened when Rebel Wilson gave evidence in court?

  • UK
    • All
    • England
    • N. Ireland
    • Politics
    • Scotland
    • Wales

    What we know about the Golders Green stabbings

    The city caught in the middle of the big energy shift debate

    Wrexham: When the first Hollywood season ended in final-game tears

    'Incredibly blessed': The 86-year-old dancer on the secret to a long career

    We can't abolish leasehold outright, minister says

    Police declare terrorist incident after two Jewish men stabbed in London

    In pictures: King joins Trump for White House banquet and delivers historic Congress speech

    How the changing face of farming is reflected in Scotland's election

    Reform is not racist, Welsh leader says in Senedd election debate

  • Business
    • All
    • Companies
    • Connected World
    • Economy
    • Entrepreneurship
    • Global Trade
    • Technology of Business

    Meta shares slide as investors weigh Big Tech's AI spending spree

    Claimants in Johnson & Johnson talcum powder case rise to 7,000

    Interest rates expected to be held as uncertainty over Iran war continues

    Face serum advert banned over 'five years younger' claim

    What is the windfall tax on oil and gas companies?

    A fresh financial crisis may be coming – it won't play out like the last one

    My tenant owes £15,000 in rent, but I can’t get them out of the property

    European flight prices are falling in short term, Wizz Air boss says

    'I don't want the children to see how worried we are': UK family finances hit by Iran war

  • Tech
  • Entertainment & Arts

    Dancers say Lizzo ‘needs to be held accountable’ over harassment claims

    Freddie Mercury: Contents of former home being sold at auction

    Harry Potter and the Cursed Child marks seven years in West End

    Sinéad O’Connor: In her own words

    Tom Jones: Neighbour surprised to find singer in flat below

    BBC presenter: What is the evidence?

    Watch: The latest on BBC presenter story… in under a minute

    Watch: George Alagiah’s extraordinary career

    BBC News presenter pays tribute to ‘much loved’ colleague George Alagiah

    Excited filmgoers: 'Barbie is everything'

  • Science
  • Health
  • In Pictures
  • Reality Check
  • Have your say
  • More
    • Newsbeat
    • Long Reads

NEWS

No Result
View All Result
Home Business

What’s behind the mis-selling complaints?

August 3, 2025
in Business
9 min read
238 15
0
491
SHARES
1.4k
VIEWS
Share on FacebookShare on Twitter


Kevin Peachey

Cost of living correspondent

Getty Images Man and a woman in smart clothing talk in a car dealership, standing between new carsGetty Images

Millions of motorists have been denied a path to claim compensation for hidden commissions paid on car loans following a Supreme Court ruling.

The UK’s highest court sided with finance companies in two out of three crucial test cases focusing on commission payments made by banks and other credit providers to car dealers.

The decision reversed earlier rulings by the Court of Appeal that had opened the possibility of industry-wide claims for compensation from motorists.

Some could still be in line for payouts, but questions remain who or how many will be eligible.

What’s the scandal about?

The vast majority of new cars, and many second-hand ones, are bought with finance agreements.

About two million are sold this way each year, with customers paying an initial deposit, then a monthly fee with interest for the vehicle.

In 2021, the City regulator, the Financial Conduct Authority (FCA), banned deals in which the dealer received a commission from the lender, based on the interest rate charged to the customer. These were known as discretionary commission arrangements (DCAs).

The FCA said this provided an incentive for a buyer to be charged a higher-than-necessary interest rate, leaving them paying too much.

Since January, it has been considering whether compensation should be paid to people with these deals before 2021.

Any claims on this issue made to the ombudsman, which has 80,000 open cases, or the courts, were effectively on hold until a Supreme Court’s ruling.

The Supreme Court considered three test cases. The cases focused on whether commission payments made by finance companies to dealers, of which the car buyers were unaware, amounted to bribery – and whether the car dealers themselves had a duty to act on behalf of their customers, rather than in their own interests.

If upheld, this could have paved the way for millions to claim compensation, but the court ruled against two of the test cases, siding with finance companies.

This has narrowed the scope of people who will be able to claim compensation.

Who could still be in line for payouts?

Potentially, millions of motorists could still receive payouts, depending on how their interest rate was set and what they knew about it. Those who had a finance deal, which had a DCA, before 28 January 2021 could receive compensation.

Were this to go ahead, it would be organised centrally by the Financial Conduct Authority (FCA), which would contact motorists directly instead them having to apply.

The FCA has advised against signing up with third-parties offering to help with compensation claims that can take a cut of the compensation.

This would require firms to check if customers had lost out, but would mean all those affected would be automatically compensated.

This compensation will now not be as wide as it might have been following the outcome of the Supreme Court decision.

Guidance from the FCA revealed that any compensation scheme would have to be fair to consumers but not collapse the car market.

The FCA said it would confirm on 4 August whether it would “consult on a redress scheme”.

“Our aims remain to ensure that consumers are fairly compensated and that the motor finance market works well,” it said.

How much could they receive?

That is far from clear yet, but lenders – including some of the UK’s biggest banks – have set aside billions of pounds already.

A driver would likely receive the difference between the amount they paid at an inflated interest rate and the rate they should have been charged.

Interest of 8% on the overpayment would be added to that loss, which could significantly increase the payout.

Exact amounts would depend on individual circumstances.

Lenders including major banks and specialist motor finance firms have set aside a total of more than £2bn for potential payouts.

Lloyds Bank has put aside £1.15bn, and Santander has allocated £295m.

Financing companies have also set aside millions, including Close Brothers (£165m), Northridge Finance (£143m) and MotoNovo (through the bank FirstRand, £140m). Some of that money has been earmarked to cover legal and administrative costs.

The Financial Conduct Authority has said any redress scheme would need to balance fairness to consumers who lost out, with ensuring the motor finance market remains robust.

A bar chart showing the amount reserved for potential car finance compensation pay-outs, by selected lenders. Lloyds has put aside £1.15bn, followed by Santander (£295m), Close Brothers (£165m), Northridge (£143m), FirstRand (£140m), Barclays (£90m), FCE Bank (£61m), Investec (£30m), and Aldermore (£18m).

When could a compensation scheme begin?

Whether there will be a compensation scheme for people who had an unfair DCA before 2021 will be announced on Monday, 4 August.

But the FCA says it will take time to come up with clear criteria on which DCAs are unfair and which are not.

“We’re looking at those arrangements that were in place at the time, before 2021, to see what may have been unfair,” Nikhil Rathi, the watchdog’s chief executive, told the BBC.

“And if we feel that consumers have lost out, we will make sure that we consult on a scheme and move quickly.”

That consultation will take a few months and involve consumer groups, Parliament and “everybody who has an interest”, he said.

But Mr Rathi said any compensation scheme would be up and running by next year.

Is this a wider issue?

A decision by judges at the Court of Appeal at the end of last year blew open the ongoing saga into hidden commission payments, with buyers possibly in line for payouts totalling billions of pounds.

But that is not the case anymore.

While the initial investigations surrounded discretionary commission arrangements, which were banned in 2021, the initial Court of Appeal decision widened the scope to any car finance commissions.

The Supreme Court ruling means now that the scale of compensation payouts will be limited, but the fate for those who had DCA loans remains uncertain.

The decision on any payouts over the DCA loans lies with the FCA.

Martin Lewis, founder of Money Saving Expert, told the BBC he would be “gobsmacked” if there was not a scheme for DCA payments.

Marcus Johnson Marcus Johnson, 34, from Cwmbran, Torfaen, stands in front of some houses and a green.Marcus Johnson

The test case involved Marcus Johnson, 34, who bought a Suzuki Swift

The one test case which was upheld by the Supreme Court was that of Marcus Johnson, 34, from Cwmbran, Torfaen, who bought his first car – a Suzuki Swift – in 2017.

He was not informed the car dealership was being paid 25% commission, which was added on to what he had to pay back.

“I signed a few documents and then drove away in the car,” he told the BBC.

He said he had no option but to use finance when he bought the car, describing it as “heartbreaking” to find out so much extra money had been taken.

Mr Johnson said he was “pleased for myself” that his case was won, “but not for the hundreds of others” who will miss out. “It’s a win, but it’s a really big bag of salt to go with it.”

In his case, the Supreme Court said the terms of his finance deal were unfair due of the size of the commission payment, and the fact he was appeared to have been misled over the relationship between the finance firm and the dealer.

That could provide a template for other people to put forward claims.



Source link

Tags: complaintsmissellingWhats

Related Posts

Meta shares slide as investors weigh Big Tech's AI spending spree

April 30, 2026
0

Meta, Amazon, Alphabet and Microsoft all reported earnings at the same time on Wednesday. Source link

Claimants in Johnson & Johnson talcum powder case rise to 7,000

April 30, 2026
0

The case, which opened in the High Court on Wednesday, originally involved 3,000 claimants and is set to become...

Interest rates expected to be held as uncertainty over Iran war continues

April 30, 2026
0

Future base rate changes are hard to predict as analysts judge the economic impact of the Iran war. ...

  • Australia helicopter collision: Mid-air clash wreckage covers Gold Coast

    523 shares
    Share 209 Tweet 131
  • UK inflation: Supermarkets say price rises will ease soon

    515 shares
    Share 206 Tweet 129
  • Ballyjamesduff: Man dies after hit-and-run in County Cavan

    510 shares
    Share 204 Tweet 128
  • Somalia: Rare access to its US-funded 'lightning commando brigade

    508 shares
    Share 203 Tweet 127
  • Google faces new multi-billion advertising lawsuit

    508 shares
    Share 203 Tweet 127
  • Trending
  • Comments
  • Latest

Australia helicopter collision: Mid-air clash wreckage covers Gold Coast

January 10, 2023

UK inflation: Supermarkets say price rises will ease soon

April 19, 2023

Ballyjamesduff: Man dies after hit-and-run in County Cavan

August 19, 2022

Stranger Things actor Jamie Campbell Bower praised for addiction post

0

NHS to close Tavistock child gender identity clinic

0

Cold sores traced back to kissing in Bronze Age by Cambridge research

0

More cash to tackle willow threat at wetland

April 30, 2026

What we know about the Golders Green stabbings

April 30, 2026

Jessie Ware on the 'hyper-surreal' high of her first arena tour

April 30, 2026

Categories

Science

More cash to tackle willow threat at wetland

April 30, 2026
0

Telford and Wrekin Council has been given more money to carry out the conservation work. Source link

Read more

What we know about the Golders Green stabbings

April 30, 2026
News

Copyright © 2020 JBC News Powered by JOOJ.us

Explore the JBC

  • Home
  • News
  • Sport
  • Worklife
  • Travel
  • Reel
  • Future
  • More

Follow Us

  • Home Main
  • Video
  • World
  • Top News
  • Business
  • Sport
  • Tech
  • UK
  • In Pictures
  • Health
  • Reality Check
  • Science
  • Entertainment & Arts
  • Login

Copyright © 2020 JBC News Powered by JOOJ.us

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
News
More Sites

    MORE

  • Home
  • News
  • Sport
  • Worklife
  • Travel
  • Reel
  • Future
  • More
  • News

    JBC News