News
  • Login
  • Home
  • News
  • Sport
  • Worklife
  • Travel
  • Reel
  • Future
  • More
Sunday, July 27, 2025
No Result
View All Result

NEWS

3 °c
London
8 ° Wed
9 ° Thu
11 ° Fri
13 ° Sat
  • Home
  • Video
  • World
    • All
    • Africa
    • Asia
    • Australia
    • Europe
    • Latin America
    • Middle East
    • US & Canada

    Can you un-bleach coral? BBC visits remote reef to find out

    Thailand and Cambodia agree to talks in Malaysia after four days of fighting

    Wafcon 2024: Nigeria winner memorable for Jennifer Echegini

    Dhaka crash: ‘A sound I’ve never heard

    Firefighters battle to contain wildfires across Greece

    Migrants deported from US tortured in El Salvador, Venezuela says

    Israel says it will open humanitarian routes to allow aid convoys into Gaza

    Walmart stabbing in Michigan leaves 11 injured

    Australian women win right to sue Qatar Airways over invasive searches

  • UK
    • All
    • England
    • N. Ireland
    • Politics
    • Scotland
    • Wales

    Anti-migrant protests continue at Epping hotel

    Prayer service to be held in County Clare for mother and children

    Public help identify unknown cyclist who died at roadside in Helensburgh

    When Thomas ruled the Tour de France

    House and van ‘completely destroyed’ in arson attack

    Starmer to raise Gaza situation in Trump meeting

    London’s Hot Air Balloon Regatta cancelled for sixth year running

    Hundreds of protesters gather at asylum hotel in Norwich area

    Cable damage disrupts internet services in Orkney and Shetland

  • Business
    • All
    • Companies
    • Connected World
    • Economy
    • Entrepreneurship
    • Global Trade
    • Technology of Business

    Plans for pubs to get greater protection from noise complaints

    Free summer swimming lessons for 6,000 Wiltshire children

    Four more traders appeal rate-rigging convictions after Supreme Court ruling

    Retail sales in June boosted by hot weather

    Why is River Island in trouble?

    UK vehicle making hits lowest level since 1953, excluding Covid

    Modi and Starmer sign ‘landmark’ agreement

    Microsoft servers hacked by Chinese state-backed groups, firm says

    ‘On my budget I could only rent a parking space’

  • Tech
  • Entertainment & Arts

    Dancers say Lizzo ‘needs to be held accountable’ over harassment claims

    Freddie Mercury: Contents of former home being sold at auction

    Harry Potter and the Cursed Child marks seven years in West End

    Sinéad O’Connor: In her own words

    Tom Jones: Neighbour surprised to find singer in flat below

    BBC presenter: What is the evidence?

    Watch: The latest on BBC presenter story… in under a minute

    Watch: George Alagiah’s extraordinary career

    BBC News presenter pays tribute to ‘much loved’ colleague George Alagiah

    Excited filmgoers: 'Barbie is everything'

  • Science
  • Health
  • In Pictures
  • Reality Check
  • Have your say
  • More
    • Newsbeat
    • Long Reads

NEWS

No Result
View All Result
Home Tech

McDonalds removes AI drive-throughs after order errors

June 19, 2024
in Tech
3 min read
235 18
0
491
SHARES
1.4k
VIEWS
Share on FacebookShare on Twitter


McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

McDonald’s told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.

“After thoughtful review, McDonald’s has decided to end our current global partnership with IBM on AOT [Automated Order Taking] beyond this year,” the restaurant chain said in a statement.

However, it added it remained confident the tech would still be “part of its restaurants’ future.”

“We will continue to evaluate long-term, scalable solutions that will help us make an informed decision on a future voice ordering solution by the end of the year,” the statement said.

The technology has been controversial from the outset, though initially concerns centred on its potential to make people’s jobs obsolete.

However, it has become apparent that replacing human restaurant workers may not be as straightforward as people initially feared – and the system’s backers hoped.

The AI order-taker’s mishaps have been documented online.

In one video, which has 30,000 views on TikTok, a young woman becomes increasingly exasperated as she attempts to convince the AI that she wants a caramel ice cream, only for it to add multiple stacks of butter to her order.

In another, which has 360,000 views, a person claims that her order got confused with one being made by someone else, resulting in nine orders of tea being added to her bill.

Another popular video includes two people laughing while hundreds of dollars worth of chicken nuggets are added to their order, while the New York Post reported another person had bacon added to their ice cream in error.

The ending of this trial though does not mean an end to concerns about AI reshaping the workplace.

IBM said it would continue to work with McDonald’s in the future.

“This technology is proven to have some of the most comprehensive capabilities in the industry, fast and accurate in some of the most demanding conditions,” it said in a statement.

“While McDonald’s is re-evaluating and refining its plans for AOT we look forward to continuing to work with them on a variety of other projects.”



Source link

Tags: drivethroughserrorsMcDonaldsorderremoves

Related Posts

EE says latest outage fixed after ‘technical fault’

July 27, 2025
0

EE says it carried out further work overnight to fix a technical problem which left some customers unable to...

Tech firms look for natural food colours

July 26, 2025
0

Suzanne BearneTechnology ReporterFermentalgThere are hundreds of thousands of microalgae speciesFrench firm Fermentalg has been all over the planet in...

UK to see 6,000 porn sites verifying user age, Ofcom says

July 25, 2025
0

Liv McMahon & Andrew RogersBBC NewsGetty ImagesAround 6,000 sites allowing porn in the UK will start checking if users...

  • Ballyjamesduff: Man dies after hit-and-run in County Cavan

    510 shares
    Share 204 Tweet 128
  • Somalia: Rare access to its US-funded 'lightning commando brigade

    508 shares
    Share 203 Tweet 127
  • Google faces new multi-billion advertising lawsuit

    507 shares
    Share 203 Tweet 127
  • Uganda arrest over deadly New Year Freedom City mall crush

    507 shares
    Share 203 Tweet 127
  • George Weah: Hopes for Liberian football revival with legend as President

    506 shares
    Share 202 Tweet 127
  • Trending
  • Comments
  • Latest

Ballyjamesduff: Man dies after hit-and-run in County Cavan

August 19, 2022

Somalia: Rare access to its US-funded 'lightning commando brigade

November 23, 2022

Google faces new multi-billion advertising lawsuit

March 31, 2023

Stranger Things actor Jamie Campbell Bower praised for addiction post

0

NHS to close Tavistock child gender identity clinic

0

Cold sores traced back to kissing in Bronze Age by Cambridge research

0

Anti-migrant protests continue at Epping hotel

July 27, 2025

Top UN court says countries can sue each other over climate change

July 27, 2025

Prayer service to be held in County Clare for mother and children

July 27, 2025

Categories

England

Anti-migrant protests continue at Epping hotel

July 27, 2025
0

Shivani ChaudhariBBC News, EssexPA MediaProtests began at The Bell Hotel in Epping, which is being used to house asylum...

Read more

Top UN court says countries can sue each other over climate change

July 27, 2025
News

Copyright © 2020 JBC News Powered by JOOJ.us

Explore the JBC

  • Home
  • News
  • Sport
  • Worklife
  • Travel
  • Reel
  • Future
  • More

Follow Us

  • Home Main
  • Video
  • World
  • Top News
  • Business
  • Sport
  • Tech
  • UK
  • In Pictures
  • Health
  • Reality Check
  • Science
  • Entertainment & Arts
  • Login

Copyright © 2020 JBC News Powered by JOOJ.us

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
News
More Sites

    MORE

  • Home
  • News
  • Sport
  • Worklife
  • Travel
  • Reel
  • Future
  • More
  • News

    JBC News