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A week after a faulty update caused a global IT outage that grounded flights and knocked TV stations off-air, the boss of CrowdStrike has revealed nearly all systems are back online.<\/p>\n
In a post on LinkedIn, George Kurtz said “over 97%” of systems running its software were back online as of 25 July. <\/p>\n
Microsoft previously estimated 8.5 million machines had been disabled by a bug in CrowdStrike’s software.<\/p>\n
That figure, and Mr Kurtz’s estimate of the percentage fixed, suggests approximately 250,000 devices remain offline. <\/p>\n
The CrowdStrike chief executive thanked the “tireless efforts” of customers and staff as he apologised again for the incident.<\/p>\n
“While I can\u2019t promise perfection, I can promise a response that is focused, effective, and with a sense of urgency,” he wrote.<\/p>\n
However, he acknowledged the company’s work to fix devices “is not yet complete” and said the firm was “committed to restoring every impacted system”.<\/p>\n
The BBC has asked CrowdStrike for more details about the systems that remain offline, and why they have not yet been fixed.<\/p>\n<\/div>\n
Bringing systems back online has proved to be a time consuming process. <\/p>\n
On Friday last week, solutions were shared online both by CrowdStrike and Microsoft within 24 hours of the problem being first reported.<\/p>\n
But the remedies, which included restarting machines in safe mode and deleting the faulty file, required people to be able to physically access devices, which proved difficult in some cases.<\/p>\n
Microsoft has since released a tool to speed up the process, and Mr Kurtz said the development of automated recovery tools had “enhanced” recovery efforts.<\/p>\n
CrowdStrike has since provided more detail about how the issue arose in a Preliminary Incident Review – and has committed to a number of measures<\/a> designed to ensure it is not repeated. <\/p>\n But the company’s efforts to make amends have also been criticised for missteps.<\/p>\n CrowdStrike faced fresh backlash after giving staff and firms they work with a $10 UberEats voucher to say sorry for the disruption.<\/p>\n “To express our gratitude, your next cup of coffee or late night snack is on us!” CrowdStrike wrote, directing people to use a code to access the $10 credit.<\/p>\n But some felt short-changed by the token of thanks, with one Reddit user writing: “I literally wanted to drive my car off a bridge this weekend and they bought me coffee. Nice.”<\/p>\n According to insurance firm Parametrix, the top 500 US companies by revenue, excluding Microsoft, suffered $5.4bn (\u00a34.1bn) in financial losses from the outage.<\/p>\n<\/div>\n