![\"Getty](\"https:\/\/ichef.bbci.co.uk\/news\/480\/cpsprodpb\/31ea\/live\/a9d41fd0-c1d9-11ef-ad94-73cffd90711a.jpg.webp\")
Getty Images<\/span><\/div>\n<\/div>\n<\/figure>\nSome Morrisons customers encountered further delays with their Christmas orders more than 24 hours after after the supermarket experienced what it called “systems issues” on Monday. <\/p>\n
One customer told the BBC she was left waiting for about \u00a3200 worth of groceries, another said he struggled to get answers from the firm about his Christmas shop.<\/p>\n
It follows chaotic scenes at the UK’s fifth biggest supermarket on 23 December – the biggest grocery shopping day of the year – which saw deliveries cancelled and discounts not applied.<\/p>\n
Morrisons has apologised and says deliveries are back to normal but it has yet to reveal the cause of the problems despite repeated requests from the BBC.<\/p>\n<\/div>\n
“Today the Morrisons store experience is back to normal, but all More Card customers will still get 10% off their whole shop instore throughout the day,” the supermarket told BBC News on Tuesday morning. <\/p>\n
It added: “Click and Collect and Home Deliveries are working as normal. We are determined not to let a single customer down this Christmas.”<\/p>\n<\/div>\n
‘In limbo’<\/h2>\n<\/p>\n\nOne Morrisons customer in Worcestershire, who did not want to be named, received a text message on Monday saying her delivery had been delayed.<\/p>\n
Early on Tuesday morning, she still had not heard anything from Morrisons and had not got the delivery. <\/p>\n
The customer had an order worth about \u00a3200, and had saved vouchers over the year to take it down to \u00a3100.<\/p>\n
She said the lack of communication left her “in limbo”, wondering whether to “go [out] today and spend \u00a3200 and then come home and Morrison’s turn up with \u00a3200-worth of shopping,”<\/p>\n
She eventually received her order later on Tuesday.<\/p>\n<\/div>\n
\nProblems started early on Monday morning, when customers who had ordered for Christmas started receiving emails saying their deliveries would be delayed or cancelled.<\/p>\n
Then, when shops opened, in-store customers found their vouchers were not being accepted at the tills.<\/p>\n
In response, Morrisons applied a 10% discount for members of their More Card loyalty scheme and applied other discounts for non-More Card holders.<\/p>\n<\/div>\n
\nAnother Morrisons customer, Matthew Welch in Northumberland, had his delivery cancelled on Monday morning. <\/p>\n
He said the manager he spoke to when he phoned up was “less than helpful.”<\/p>\n
Matthew told BBC News: “The manager had said that he needed to wait until the problem was fixed and then he would come back to me, which he did not.”<\/p>\n
He added: “I have since discovered that another four people in the village where I live have also had their Christmas deliveries cancelled yesterday as well.”<\/p>\n
One Morrisons customer in Worcestershire, who did not want to be named, received a text message on Monday saying her delivery had been delayed.<\/p>\n
Early on Tuesday morning, she still had not heard anything from Morrisons and had not got the delivery. <\/p>\n
The customer had an order worth about \u00a3200, and had saved vouchers over the year to take it down to \u00a3100.<\/p>\n
She said the lack of communication left her “in limbo”, wondering whether to “go [out] today and spend \u00a3200 and then come home and Morrison’s turn up with \u00a3200-worth of shopping,”<\/p>\n
She eventually received her order later on Tuesday.<\/p>\n<\/div>\n
Problems started early on Monday morning, when customers who had ordered for Christmas started receiving emails saying their deliveries would be delayed or cancelled.<\/p>\n
Then, when shops opened, in-store customers found their vouchers were not being accepted at the tills.<\/p>\n
In response, Morrisons applied a 10% discount for members of their More Card loyalty scheme and applied other discounts for non-More Card holders.<\/p>\n<\/div>\n
Another Morrisons customer, Matthew Welch in Northumberland, had his delivery cancelled on Monday morning. <\/p>\n
He said the manager he spoke to when he phoned up was “less than helpful.”<\/p>\n
Matthew told BBC News: “The manager had said that he needed to wait until the problem was fixed and then he would come back to me, which he did not.”<\/p>\n
He added: “I have since discovered that another four people in the village where I live have also had their Christmas deliveries cancelled yesterday as well.”<\/p>\n