Business reporter & reporter, BBC News<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Barclays has said the “technical issue” impacting payments and transactions for customers has been resolved following three days of disruption.<\/p>\n The bank said delayed payments had been processed and it was working on “bringing balances up to date for some of our customers and addressing any outstanding issues”.<\/p>\n On Friday when the outage began, customers told the BBC they were having trouble with online banking and making essential payments.<\/p>\n The technical issues were not caused a cyber attack, it is understood, but the bank has not explained what was behind the problem or how many customers were affected.<\/p>\n<\/div>\n “We are very sorry for any disruption and will ensure that no impacted customer is left out of pocket,” a Barclays spokesperson said on Sunday.<\/p>\n “We are keeping our call centres open for longer this weekend and we will be proactively contacting customers who may be vulnerable.”<\/p>\n Barclays is one of the UK’s largest banks, with more than 20 million UK retail customers. <\/p>\n On Saturday, the website downdetector, which monitors outages, showed nearly 5,000 issues had been reported with Barclays, more than double the number reported on Friday.<\/p>\n On Saturday afternoon, Barclays’ website said problems with its app and online banking were ongoing, and warned customers that they may face issues making and receiving payments.<\/p>\n The website also told customers that their high street branches may not be able to assist with all queries “due to issues we’re facing”.<\/p>\n The Bank confirmed on Sunday that customers could now use its services as normal.<\/p>\n<\/div>\n Friday, which was pay day for many people in the UK, was the deadline for self-assessment tax returns. <\/p>\n Some Barclays’ customers said they were unable to make their payments to HMRC.<\/p>\n A statement from HMRC said it was working closely with the bank to minimise the impact on those submitting self-assessments.<\/p>\n It confirmed that issues related to the Barclays outage would not result in late payment penalties as these do not apply until March 1.<\/p>\n<\/div>\n On X, the bank advised customers facing difficulties accessing their money to seek support from friends and family or to get in touch with food banks.<\/p>\n In response to one user who said they were unable to access their account, the bank posted a link to the Trussell Trust, a charity which runs food banks nationally. <\/p>\n Emily from Exeter told the BBC that she was spending the weekend on a friend’s sofa after being unable to move into her new house.<\/p>\n “I’m effectively homeless with my two children and two cats,” she said, adding that her children were staying with family.<\/p>\n “My removal van is abandoned with everything I have in it,” the 44-year-old said. <\/p>\n “I’m a single mother who has worked incredibly hard for this and to be left homeless is indescribable.”<\/p>\n<\/div>\n <\/div>\n![\"Getty](\"https:\/\/ichef.bbci.co.uk\/news\/480\/cpsprodpb\/14d5\/live\/bf406c70-e123-11ef-be19-9b81bfb1470e.jpg.webp\")
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