Technology reporter<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n HSBC has apologised after customers were left unable to access online banking or use its app in the UK, preventing some from accessing their accounts.<\/p>\n Thousands of people have reported problems on outage-checking site Downdetector since the issues first emerged at 11:00 BST on Wednesday.<\/p>\n According to HSBC’s service status website, customers can still access their accounts by phone and in-person, and card payments are unaffected.<\/p>\n “We’re really sorry and are investigating as a matter of urgency,” the bank said in a post on X.<\/p>\n The BBC has approached HSBC for comment.<\/p>\n<\/div>\n Customers have taken to social media to complain about the impact the outage is having on them.<\/p>\n One person said it was “very worrying”, with others complaining it comes amid bank branches being closed in the UK in the past few years.<\/p>\n In 2022, HSBC announced the closure of 114 branches in the UK. It later promised not to close any more branches until 2026.<\/p>\n The firm has not given a timeframe for how long the problem will take to fix, but said it was “working hard” to resolve it.<\/p>\n<\/div>\n![\"Getty](\"https:\/\/ichef.bbci.co.uk\/news\/480\/cpsprodpb\/21fa\/live\/2b1eb790-8349-11f0-a2c4-0f55e42ed0ec.jpg.webp\")
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Tom Gerken<\/span><\/p>\n
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