Customers tell the BBC of "worrying" fees added to their monthly bills without their consent. Source link

In an email to customers sent on 23 June, Axel Wehrle, director of customer service for Virgin Media wrote: "Unfortunately a part of the hardware that manages our mailbox ...

The networks both confirm users reporting problems with their mobile phone connection. Source link

Deals are changing so fast customers face making snap decisions or risk losing deals, a broker says. Source link

Consumer group Which? says "dodgy" sellers are sending random customers scarves in a "brushing" scam. Source link

Thousands of users of Vodafone landline internet have reported a loss of service. Source link

The business secretary says Ofgem took the word of energy firms and " had the wool pulled over their eyes". Source link

Christine McGourty, chief executive of Water UK, whose members include all water and wastewater companies in the UK, said: "There are areas of good performance, but this report clearly ...

The initiative will allow more customers access to savings of up to 90% on their bills. Source link

For a typical household - one that uses 12,000 kWh (kilowatt hours) of gas a year, and 2,900 kWh of electricity a year - it means an annual bill ...

Households will be told how the plan to cap energy bills announced by Liz Truss will affect them. Source link

A milkman has been offering help to isolated customers, many of whom are over 70 and have been advised to stay indoors during the coronavirus lockdown.In recent weeks, Tony ...